Frequently Asked Questions
How long will it take to receive my order?
We ship all items within one business day of receipt of the order and payment. If there are any delays, we will let you know via email. We ship via Canada Post, FedEx and UPS, so standard transit times apply unless you’ve upgraded your shipping. Thus, you should receive your items within 2 to 5 business days.
What is your return and exchange policy?
We have a 7-day return policy where you may return your item for a full refund within 7 days of purchase and/or receipt so long as:
- You have obtained an RMA number from us. You can request the RMA number via Contact Us Page. Please allow us two business days to issue the RMA number.
- The package is unopened with all of its original packing material, software, manuals, and accessories.
- The item has not been used.
Please note that:
- Consumable items do not qualify for a refund.
- Printers or any equipment that has been opened and used is not returnable. We recommend that you request printed samples from the printer you want to purchase to make sure that the print quality meets your requirements.
- Freight and handling charges are non-refundable.
- You are responsible for pre-paying the shipping charges on returns and assume the risk for loss or damage during shipment.
- Returned packages without an RMA number will be refused.
- We will issue credit for your return within 7 business days of receiving and verifying the returned merchandise.
How do I change my shipping address?
Once an order has been placed and you need to change the shipping address, please use our Contact Us form to send the correct shipping address and reference your order. From there, call our customer service department at 1-877-842-8486 to confirm. As long as the order has not been shipped, we will do our best to make this change.
How do I track the status of my order?
Upon shipping your order, we will send you an automated email containing a tracking number that you can use to track the status of your order. You can also log into your account and check the tracking information. If you have any questions, go to our Contact Us page and enter your questions there along with a reference to your order number. You can also call us during our normal business hours.
How can I receive customer support?
Contact us by phone 1-877-842-8486 or fill out the Contact Us form here and an Argon Technology representative will be in touch with you during normal business hours. We are happy to assist customers in setting up and using their printer or any other product purchased from us. Please submit your request via the Contact us form and include your order number and description of the problem. Also, during our normal business hours, contact us via phone. If the issue is beyond our scope, then we will direct you to the respective manufacturer. If there is hardware issue, then we will direct you to the correct manufacturer so that they can follow up on the issue.
What should I do if I entered an incorrect shipping address?
Send us the correct ship to address via the Contact Us form and reference your order number. Then contact us immediately at 1-877-842-8486 to confirm if the change has been done in time. We like to receive the info via the Contact Us form to ensure that we get the correct address with no further errors over the voice phone call or spelling errors in the address or postal code.
Do you ship to my country?
We ship worldwide! Note that international shipping costs do vary and that our flat rate shipping is only available in the continental USA and Canada.
For shipments outside of USA and Canada, we will require an electronic payment via your bank in order to release your order. If you are outside of USA and Canada, we recommend that you send us your requirements with your ship to address and contact information. We will prepare a formal quote and send to you with banking wire payment instructions.
Will my items come in one package?
It depends. We do our best to package items together as long as they fit properly in the package and can be sufficiently protected. There are some instances, such as when one of the items is delayed, where we will ship the items separately. When processing orders for label printers and supplies, they will ship from different warehouses; therefore, they will arrive separately. Your online account will give you a tracking number for each item shipped so that you can track them individually.
What forms of payment do you accept?
For customers in Canada, we accept Visa, MasterCard, American Express, PayPal, and e-transfers via Canadian banks. Canadian customers can do e-transfer payments via their online banking accounts directly to sales2 AT argonstore DOT ca.
For customers in USA, we recommend that they purchase from our US-based online store at ArgonStore.com where we accept Visa, MasterCard, AmEx and PayPal.
For international customers, we accept bank wire transfers in advance. Once we get your payment, your orders will be processed within two business days.
How can I pay via e-transfer?
E-transfers are initiated via your online banking account (all of the leading Canadian banks offer e-transfers). Sign into your online bank account and select the e-transfer option. Choose the account that will be funding the e-transfer and then enter the following information to send money to us:
- Sales2 AT argonstore DOT ca
Your bank will prompt you to enter a secret question and answer. We recommend using your order number. If you choose something else, please be sure to share the answer with us so we can access the funds.
What type of warranty will I get?
Argon Technology does not manufacture any of the equipment that we represent, and the warranty is provided by the manufacturer. All printers and equipment are covered by their respective manufacturers’ standard warranties. Some printers have optional extended warranties that you can purchase, which again, are from the manufacturer. Thus, you can rest assured that if your printer has a warranty issue during its warranty period, the manufacturer will take care of it. Most manufacturers offer a one-year depot warranty. We recommend that you purchase the extended warranty so that you have a longer term of warranty coverage.
We are happy to provide you with the telephone number of the different manufacturers for warranty support. Please complete the Contact Us form with the nature of product and we will get you the info.
In the meantime, here are some of the manufacturers and their support phone numbers.
|
Manufacturer |
Support Number |
|
Afinia Label |
1-952-556-1608 |
|
Epson |
1-562-276-1314 Option 3 |
|
Primera Technology |
1-763-475-6669 |